Terms Of Services

Welcome to The Basics. These Terms of Service govern your access to and use of our website and the purchase of products available through our online store. By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

About The Basics

The Basics is a brand operated by AIWA CORPORATION (PRIVATE) LIMITED. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to The Basics and AIWA CORPORATION (PRIVATE) LIMITED, while “you” and “your” refer to the person accessing our website or purchasing our products.

Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website. You must not attempt to gain unauthorized access to our website, servers, systems, or customer information.

You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date. We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms of Service have been violated.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, measurements, prices, and other information displayed on our website are accurate. However, slight differences in color or appearance may occur due to screen settings, photography, lighting, or other technical factors.

We reserve the right to correct errors, update product information, modify product availability, or discontinue products at any time without prior notice.

Prices and Payments

All product prices displayed on our website are subject to change without prior notice. The price applicable to your order will generally be the price displayed at the time the order is placed.

You agree to provide valid and accurate payment and billing information when completing a purchase. Orders may be subject to verification before they are accepted and fulfilled.

We reserve the right to refuse, cancel, or limit an order where there is an apparent pricing error, suspected fraudulent activity, unauthorized transaction, product availability issue, or other legitimate reason.

Orders and Order Acceptance

Placing an order through our website constitutes a request to purchase the selected products. An order is considered accepted when we confirm the order and proceed with fulfillment.

We reserve the right to cancel or refuse any order at our discretion where reasonably necessary, including situations involving incorrect pricing, insufficient stock, suspected fraud, inaccurate customer information, or other circumstances that may affect our ability to fulfill the order.

If an order is cancelled after payment has been received, any applicable refund will be processed through the relevant payment method or payment provider, subject to applicable policies.

Shipping and Delivery

We aim to process and dispatch orders within the estimated timeframes communicated on our website or during checkout. Delivery times may vary depending on the destination, courier availability, weather, public holidays, unforeseen circumstances, or other factors outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and contact information. Delays or failed deliveries resulting from incorrect or incomplete information provided by you may not be our responsibility.

Returns and Exchanges

Returns, exchanges, and refunds are subject to the return and exchange conditions published on our website. Products must generally meet the applicable eligibility requirements, including any requirements relating to condition, usage, tags, packaging, and the timeframe for submitting a return or exchange request.

We reserve the right to decline a return or exchange where the applicable requirements have not been met.

Intellectual Property

All content available on our website, including our brand name, logos, product images, photographs, graphics, designs, text, layouts, and other materials, is owned by or licensed to The Basics or AIWA CORPORATION (PRIVATE) LIMITED, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

User Content

If you submit reviews, comments, photographs, feedback, or other content to us, you agree that the content is lawful, accurate, and does not infringe the rights of any third party.

By submitting content to us, you grant us permission to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

Promotions and Offers

From time to time, we may offer discounts, promotional codes, campaigns, or special offers. Each promotion may have its own terms, eligibility requirements, validity period, and restrictions.

We reserve the right to modify, suspend, or cancel a promotion where reasonably necessary, including in cases of misuse, technical errors, or circumstances beyond our reasonable control.

Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We may temporarily suspend, modify, or discontinue any part of the website for maintenance, updates, security reasons, technical issues, or other operational purposes.

Limitation of Liability

To the extent permitted by applicable law, The Basics and AIWA CORPORATION (PRIVATE) LIMITED will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products, except where such liability cannot lawfully be excluded.

Nothing in these Terms of Service is intended to exclude or limit any consumer rights or legal protections that cannot be excluded or limited under applicable law.

Force Majeure

We will not be responsible for delays or failures in performing our obligations where such delays or failures result from circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, internet or technology failures, transportation disruptions, labor disruptions, or other unforeseen events.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

Any updated version will be posted on this page. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms of Service.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan. Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the competent courts in Pakistan, to the extent permitted by applicable law.