You can browse our products, select your preferred item, choose the available size or variant, and add it to your cart. Once you are ready, proceed to checkout and provide the required delivery information to complete your order.
Orders are generally delivered within 5 to 7 working days after order confirmation. Delivery times may vary depending on your location, courier operations, public holidays, or unforeseen circumstances.
A shipping fee of PKR 250 applies to orders of PKR 2,000 or less. Orders above PKR 2,000 qualify for free shipping.
Yes, eligible products can be exchanged according to our Refund & Exchange Policy. Products must generally be unused, unworn, unwashed, and returned with their original tags and packaging.
For manufacturing defects, exchange requests can be made within 15 days of purchase. If you receive a wrong or damaged item, you must contact us within 7 days of receiving your order.
Sale items are considered final sale and are generally not eligible for exchange, except where the item is defective, incorrect, or otherwise covered by applicable requirements.
No, we do not offer cash refunds. If an approved exchange cannot be completed because the replacement item is unavailable, we may provide store credit for a future purchase.
Customers are generally responsible for the shipping costs when sending an item back for an exchange. If you received a wrong, defective, or transit-damaged item due to an issue attributable to us, the applicable return shipping arrangements may be handled differently.
Please contact us within 7 days of receiving your order with your order number and a clear explanation of the issue. We may also ask you to provide photographs of the product and packaging so we can review the matter.
If you need to change or cancel an order, contact us as soon as possible. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.
You can reach our customer support team through the following contact details:
AIWA CORPORATION (PRIVATE) LIMITED
The Basics
info@thebasicshop.pk
031 22 227427 (BASICS)