Privacy Policy

At The Basics, operated by AIWA CORPORATION (PRIVATE) LIMITED, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

Information We Collect

When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect information such as your name, email address, phone number, billing and shipping address, order details, and other information you voluntarily provide.

We may also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, operating system, pages visited, and general usage information. This information helps us understand how visitors use our website and improve our services.

How We Use Your Information

We use the information we collect to process and fulfill your orders, arrange delivery, communicate with you about your purchases, provide customer support, and manage your account where applicable.

Your information may also be used to improve our website, products, services, and customer experience. Where permitted by applicable law, we may use your contact information to send you updates, promotional communications, or information about products and offers. You can request to stop receiving promotional communications at any time.

Payment Information

Payments made through our website may be processed by third-party payment service providers. We do not intend to store complete payment card details on our own systems. Payment information may be handled directly by the applicable payment provider in accordance with its own privacy and security practices.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website traffic, and improve your browsing experience. Certain third-party services used on our website may also use cookies or similar technologies in accordance with their own policies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

Sharing of Information

We do not sell or rent your personal information to third parties for their own marketing purposes.

We may share necessary information with trusted service providers who help us operate our business, including payment processors, delivery and logistics providers, website and technology service providers, customer support providers, and other partners who assist us in providing our services.

We may also disclose information where reasonably necessary to comply with applicable laws, legal processes, court orders, protect our rights, prevent fraud or misuse, or protect the security of our customers and services.

Third-Party Services

Our website may contain links to or integrate with third-party websites, applications, payment services, social media platforms, or other services. These third parties may collect and process information according to their own privacy policies.

We are not responsible for the privacy practices, security, or content of third-party websites and services. We encourage you to review their respective privacy policies before providing them with your information.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When personal information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Your Privacy Rights

Depending on applicable law, you may have the right to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion of certain information, or object to or restrict certain processing activities.

If you wish to exercise any applicable privacy rights or have questions about how your information is handled, you may contact us using the details provided below.

Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent where required by applicable law. If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can take reasonable steps to address the matter.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with the revised effective date where appropriate. We encourage you to review this Privacy Policy periodically to remain informed about how we protect your information.