We want you to have a great shopping experience with The Basics. If you are not completely satisfied with your purchase, you may request an exchange in accordance with the terms and conditions outlined below.
Eligibility for Returns & Exchanges
Products must be returned in their original condition. Items must be unused, unworn, unwashed, and accompanied by all original tags and packaging.
Defective Products
If you receive a product with a manufacturing defect, you may request an exchange within 15 days of the purchase date. The product may be subject to inspection to confirm that the issue qualifies as a manufacturing defect.
Wrong or Damaged Items
If you receive an incorrect item or your order is damaged during transit, you must contact us within 7 days of receiving your order. Please provide your order number and clear details of the issue. Photographs or other relevant evidence may be requested to help us assess the claim.
Sale Items
Products purchased during a sale or promotional offer are considered final sale and are not eligible for exchange unless the item received is defective, incorrect, or otherwise covered by applicable consumer protection requirements.
Exchange Process
To request an exchange, contact our customer support team using the contact details provided below. Please include your order number and a clear explanation of the reason for your exchange request.
Once your request has been reviewed and approved, we will provide you with instructions regarding the return of the product.
Return Shipping Costs
Customers are responsible for the shipping costs associated with sending an item back for an exchange, except where the exchange is required because we sent the wrong product or the product was damaged or defective due to an issue attributable to us.
Exchange Availability
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product of appropriate value or provide store credit for a future purchase.
Refunds
We do not offer cash refunds for purchases. Where an exchange cannot be completed because the required replacement product is unavailable, eligible customers will receive store credit that can be used toward a future purchase.
Inspection and Approval
All exchange requests are subject to review and approval. Products that have been worn, washed, altered, damaged after delivery, or returned without the required tags and packaging may not qualify for an exchange.
Contact Information
AIWA CORPORATION (PRIVATE) LIMITED
The Basics
031 22 227427 (BASICS)
Policy Updates
We reserve the right to update or modify this Refund & Exchange Policy when necessary. Any changes will be posted on this page and will apply from the date of publication.
Effective Date
This Refund & Exchange Policy is effective as of the date it is published on our website.